Return policy

Routine kits shipped from Norway may be returned when unused packaging remains intact and customs stickers stay readable.

Eligibility window

Notify the desk within fourteen calendar days of delivery if materials fail inspection expectations. Include photographic documentation so logistics partners align return labels.

Refund pathway

Approved refunds reuse the original tender where banking rails permit. Shipping charges refund only when fulfillment errors originate with our warehouse.

Digital-only guidance

Interactive builders remain complimentary references; no refunds attach unless duplicate kit invoices occur.

Damage during transit

Forward parcel imagery within forty-eight hours so carriers can open carrier-side investigations.

Operational questions route through contact.html with “Returns” noted for routing accuracy.